In episode 35, we talk to Nicole Hanusek, who started out as a WordPress freelancer and has grown her business into a successful agency. We learn how she stopped building client websites and began building a team to manage websites instead.
About Nicole Hanusek:
In 1998, Nicole began her career with a web consulting company back in her hometown of Cleveland, Ohio. During this time, she learned everything about designing websites, coding HTML, and also a bit about PHP, managing projects, and creating proposals. Her learnings covered mostly everything one needs to know in order to run a successful web services-based company. She was able to use this knowledge, combine it with her love of helping people, add lots of creativity, finally giving rise to Smack Happy Design. The fruition of this new and exciting business adventure meant that Nicole could provide creative solutions to make happy, loyal clients.
Over the years, the number of happy clients continued to grow. Ongoing clients kept coming back with more needs. New clients were popping up from ongoing clients recommending her to others. Nicole needed to find teammates to help stay on top of it all. In 2014, Nicole began attending networking events with like-minded small business owners. She found a BNI chapter which lead to a multitude of growth experiences, including hiring a business coach. When networking events became more sparse, she used her free time to read many books—constantly trying to improve the business to make sure she would be able to treat her future team well.
By 2015 and 2016, Nicole was building her dream team, expanding her services, and gaining amazing clients. The team shares Nicole’s core values, vision, and mission. All of the unique, creative individuals at Smack Happy care about you, your business, and your customers. Everyone agrees that helping people is top priority.